Sangwin Educational Furniture Ltd has been manufacturing and installing furniture for the educational, medical, student accommodation and commercial sectors for over 35 years.
We offer an excellent product and service and this is evident in the high percentage of repeat business and customers we retain each year.
We have a large, modern production facility and an annual budget that allows us to continue to improve in renewing our equipment and machinery.
We operate nationally and have a dedicated workforce with many years of service. This gives our customers the peace of mind that we know what we are doing.
Understanding the necessity to be flexible and to be able to adapt to customers’ needs is a priority for us.
We offer our own in-house consultancy services for design, specification and cost analysis which are critical in helping deliver projects on time and within budget. We also use the latest BIM modelling to help with clash detection and coordination, which is of great benefit to all parties, and we are familiar with the EFA output specification and other BB guidelines.
Excellent levels of health and safety, quality management and environmental management are engrained within the fabric of the company which is why we are accredited to ISO 9001, ISO 14001 and BS OHSAS 18001.
We promote early engagement with all parties to help deleiver the vision and values of the design team.
Our production facility was recently built and is equipped with modernmachinery to keep us competitive.
Each scheme is assigned its own dedicated point of contact from the initial design brief right through to completion
We pride ourselves on the level of service we offer during the furniture installation phase, and understand the importance of meeting tight programme dates.
Sangwin Educational Furniture Limited (SEF Ltd) have high customer service standards that begin with our core values of “Offering high quality products and services plus Maintaining the highest possible standards in all that we do”.
All our schemes have a designated project manager who is the main contact and has full responsibility for that scheme.
SEF Ltd prides itself in its customer service. We did not receive any complaints in 2020 and currently within 2021 we haven’t received any customer complaints, which is testament to the high level of service we offer.
However, should a complaint arise the initial particulars; name, scheme, brief details of the issue, are logged on our complaints register and are passed directly to the designated project manager for first stage investigation. This first stage will determine the nature of the complaint, whether it is the materials, item of furniture, design or installation and will inform the next stage. This first stage is competed within 24hrs of the complaint being logged. The complainant is notified of the initial findings by the Project Manager.
If the issue is deemed a health, safety and environmental matter during the supply or installation phase, the Project Manager will immediately stop the works, in line with our health, safety and environment policies. The issue will be rectified prior to restart. The customer will be notified and any time lost will be recovered by accelerating the programme, at no cost to the customer.
At stage two, the Project Manager will discuss the complaint with the in-house team and supply-chain, where appropriate, in order to determine the root cause and develop a timely solution. The proposed resolution is then communicated and agreed with the Complainant. Stage two is completed with 48hrs of initially receiving the complaint. Where a satisfactory agreement cannot be reached, with the Complainant, in terms of a suitable resolution then the matter is escalated to the Managing Director for final resolution, within 5 days.
Sangwin Educational Furniture Ltd has been manufacturing and installing furniture for the educational, medical, student accommodation and commercial sectors for over 35 years.
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